Shipping and delivery
General information
Shipping costs
The prices of the items in the catalog are always free of shipping costs, unless otherwise stated.
Shipping costs are calculated during the estimate process, without registration and without concluding the purchase process: simply enter the desired items in your shopping cart, indicate the quantity and select the goods destination.
The system calculates the total budget; adding or deleting items from the cart, the shipping fees are automatically updated. For some products, certain amounts of order or special promotions it is possible that the shipping charges are free; this indication is clearly provided with the words “Free Shipping”.
Delivery
The goods are carefully checked and packed before departure from our warehouses. All shipments are insured ALL RISK, at no additional cost.
Such insurance allows you to be protected in case of damage or loss during transport.
At the time of delivery of the goods, the customer is required to check:
– that the number of packages delivered and exterior appearance is as specified on the transport document or invoice that the courier will deliver;
– the packaging is intact and not altered even in the closing strip.
In case of tampering, breakage, wet packaging, dents or cuts, the customer has to accept the goods “subject to control”, accurately describing the damage on the delivery receipt of the courier (eg: Reserve to inspection for dent on boxes). It is essential to describe the damage; generic reservations are not enough to start the practice of damage against the carrier.
In case of evident damages to the products, the customer can immediately refuse the delivery stating on the delivery receipt of the courier the reason for rejection (eg: Packing and goods damaged in transit).
Only in the event that the damage is partial (eg: 1 package of 4 received), it is advisable to accept delivery indicating in detail the damage reported on the delivery receipt of the courier in the section “subject to control goods”. At the time of delivery, the courier does not have to wait for the customer to verify the status of the products, but must wait for the customer to check the condition of the packaging.
If you have any doubts at the time of delivery, you can telephone the “Customer Service” on +39 0432 716336.
We recommend extreme caution when opening the packaging; scissors or box cutters could compromise the product inside.
Once received the material and ascertained the presence of a transport damage, the customer is required to report it to Sediarreda within 5 days of receipt of goods in the manner prescribed in the section “Product Warranties”.
General conditions of sale
For any further information, please read the General Conditions of Sale that regulate sales on this site, and which are understood to be accepted in full by the customer when a purchase is made.